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Find a Part - Frequently Asked Questions

Who are Findapart.com and what services do they provide?

Findapart.com are an Internet based Company offering a free internet parts finding service.



How much does it cost to use this service?

The service is free to use, however if you opt to receive parts quotes from our breakers via sms there is a one off activation fee for this service costing £5.00 this fee includes subsequent parts quotes up to a maximum of 10 (ten). By activating this service does not guarantee you will receive quotes, the charge is merely to activate the service on your mobile number. Calls to our 090 numbers cost £1.50 per minute Calls from mobiles and some networks may be highter, callers must be over 18.



So why do you offer this Free service?

We have found through experience that finding vehicle parts alone can be a lengthy and costly process, from phoning numerous vehicle dismantlers only to be told the part you are after is like hens teeth or "we may have one next week phone back then" etc etc. We decided we can help consumers and suppliers by providing this service to enable a much simpler, quicker and certainly cheaper method of bringing together buyers & sellers of vehicle parts. By placing a parts request on our site you will then have a much greater chance of obtaining your part due to the volume of bona fide members we enrol onto our system.



What happens after I submit my parts request?

You will begin to receive quotes from our registered members. Each member will contact you directly via e-mail or telephone (if requested).

Each e-mail will have the company's details for your reference (if one or more members contact you by telephone - remember to have a pen ready to take down any details!).

Just choose the member that meets your needs and contact them should you choose to purchase the part using the details provided at the point of contact from the member.



So do we purchase parts from findapart.com?

No. your parts request will be directed immediately to all dismantlers within our network who will then contact you by the method selected on your parts request form, Should you wish to make a purchase then it will be made directly with one of our suppliers registered on findapart.com.



What Guarantee am I likely to receive?

All dismantlers within our network offer a minimum 30 days guarantee (a stipulation we make prior to membership) Please ask the supplier when you purchase any parts what guarantee they can offer on your particular parts. Some members will offer up to 90 Days. (A good point to note when making a purchase)



What if a part is supplied as faulty?

In the unlikely event that a faulty part is supplied, and the supplier refuses to help then please bring it to our attention immediately, we will then contact the supplier on your behalf and try to negotiate the matter for you. If proved the supplier has acted wrongly, they would be removed from our system with immediate effect.



How do I know the supplier is genuine?

We only allow genuine suppliers onto our supplier network, We constantly monitor all suppliers to ensure the service they offer to our site visitors does not tarnish our reputation in any way. Quotes via sms text are the most secure & safest option as the quotes you receive can only be sent from our system and not have been 'passed' to a 3rd party (unlike telephone replies) However should you be unsure if a breaker/supplier is genuine please contact ourselves for verification.



How do i pay the supplier for the parts?

You can pay with most major Credit & Debit cards. Credit Cards are often a preffered option for insurance reasons provided by Credit Card Companies as the amount paid is reclaimable from the Credit Card Company or the supplier.



Will you give my details to anyone else?

Absolutely not! we can assure you that your details are used solely for the purpose of supplying you with parts. At no time will your details be passed on or sold by us.